Jalen Cruz has been with ABC Recycling for the last 5 years. He started off his career sorting at the warehouse, and has now moved into learning more about customer service through his every day interactions at the front scale. He aims to be more well-rounded and knowledgeable in operations, so he is not afraid to take on this new role. “It has been a good experience growing with ABC, I am learning a lot and I want to keep expanding my knowledge.” This is how Jalen looks at his new challenge in being at the forefront of our business greeting clients every day.
Behind Jalen is another person who has also grown and developed her talents in leading the scale, Lisa Olaru. Lisa came to ABC with a background in scrap metal from a previous employer. Today she has grown and now leads the changes at the scale with their Manager, Steve Pimentel. She aims to make systems more efficient, organized and customer service oriented.
Both Jalen and Lisa have said that the best part of working at ABC is the environment and its people. “It’s like we are one big family, everyone is happy and helpful” says Lisa. Over the next year the two aim to continue learning and developing their skills to provide outstanding customer service to ABC’s customers, and to also create a more welcoming experience for all.